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2026-01-14 09:56:00 -

Transforming Customer Service Standards Through The Speech Analytics Industry

The modern customer service landscape is undergoing a monumental shift, largely driven by the technological advancements found within the Speech Analytics industry. Historically, quality assurance in contact centers was a manual, labor-intensive process where supervisors listened to a tiny fraction of recorded calls. This random sampling method often missed critical insights and failed to...

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