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2026-01-15 12:10:12 -

Data-Driven Empathy: How Patient Experience Technology Market Research is Reshaping Hospital Operations

In the modern medical landscape, "Empathy" is being quantified through data. By analyzing every touchpoint of the patient journey—from the first web search to the final billing statement—hospitals are identifying "pain points" that were previously invisible. This journey mapping is essential for creating a seamless experience that reduces the cognitive load on patients who...

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