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2026-04-29 10:04:59 -

The Automated Front Door: A Deep Dive Into the Global Interactive Voice Response Industry

For decades, the familiar phrase "Press one for sales, press two for support" has been the automated gateway for businesses worldwide, forming the backbone of customer service telephony. The global Interactive Voice Response industry is the comprehensive ecosystem of technology, software, and services built around this ubiquitous automation tool. At its core, an IVR system allows a...

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